Accounts and Ordering

All of our projects are managed via our Customer Portal, called GIGPAD. To order BSF services, you must first set up a GIGPAD account. You must also have a valid PO or PeopleSoft number for a project as well as an IRB number of and active approved study.

For instructions on how to set up a GIGPAD account, please refer to the GIGPAD FAQ page (link provided in the blue box on the right).

Please note that only authorized persons associated with a study may submit samples. Samples are submitted via GIGPAD through the order entry process. Please make sure to follow our shipping instructions.


Log into GIGPAD at



Click here for more information on GIGPAD, including information on how to create a new GIGPAD account and how to troubleshoot an existing account.